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FAQ's


For any queries, please do not hesitate to get in touch with our Customer Services
team by emailing us at info@radsneakers.com

How can I cancel or change my order?
Orders can be cancelled/changed before it is dispatched by email at info@radsneakers.com . Incase the order is dispatched customer has to follow our 15 day return policy for exchange. Changes in orders is strictly subject to availability!
Will there be a restock of sold out shoes?
At RAD, we pride ourselves on creating novel designs every season. This means that we rarely reproduce or restock styles and that they’re usually only released once on our website. Styles will not be restocked during the sale.
Can I return items that were bought during sale?
Unfortunately there are NO return/exchange or refund on products sold on sale or discounts. Also, NO return/exchange or refund on International orders are applicable.
Is it possible to exchange sale items for another pair?
Unfortunately there are NO return/exchange or refund on products sold on sale or discounts. Also, NO return/exchange or refund on International orders are applicable.
How long will it take for my order to be delivered?
Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Are there any additional shipping charges?
RAD provides FREE shipping for all orders.